Shipping Policy

Last updated: 25 August 2026

This Shipping Policy applies to orders placed through Nolvane.

Delivery destinations

We currently ship to the United Kingdom, European destinations, the United States, Canada, Australia and New Zealand.

Processing and delivery times

Order processing: normally 1–3 business days.
Standard delivery: normally 5–12 business days after dispatch. Many orders arrive sooner.

Delivery times are estimates. Customs checks, public holidays, severe weather, address issues and carrier disruptions may occasionally cause delays outside our control.

Tracking

Where tracking is available, it is sent to the email address used at checkout. Carrier tracking can take up to 72 hours after dispatch to display its first update.

Address accuracy

Please check your delivery address before placing an order. Contact us immediately if it is incorrect. We will try to help before fulfilment begins, but we cannot guarantee an address change after processing has started.

Customs, VAT and import charges

Taxes collected at checkout will be shown before payment. Where duties, VAT or import fees are not collected at checkout, the customer may be responsible for charges imposed by the destination country.

Delayed, lost or damaged deliveries

If the estimated delivery window has passed, contact us with your order number. For an item that arrives damaged, incomplete or incorrect, contact us promptly with clear photos so we can investigate and provide an appropriate solution.