Orders & delivery
Where do you deliver?
We currently deliver to the United Kingdom, European destinations, the United States, Canada, Australia and New Zealand.
How long does delivery take?
Standard delivery is normally 5–12 business days after dispatch. Many orders arrive sooner. Processing normally takes 1–3 business days.
Will I receive tracking?
Yes. When tracking becomes available, we send it to the email used at checkout. Tracking can take up to 72 hours to show its first update.
Can I change or cancel an order?
Email us as soon as possible. We will try to help before fulfilment begins, but changes cannot be guaranteed once an order has entered processing.
Products & sizing
How do I choose a size?
Use the size information on the product page and our Size Guide. If you are between sizes, review the product-specific fit note before ordering.
Will colours look exactly the same?
We aim to display products accurately, but colour can vary slightly between screens and lighting conditions.
Returns & support
What is your return window?
Eligible items can be returned within 30 days of delivery. UK and EEA customers also retain all mandatory cancellation and consumer rights that apply to them.
What if my item is damaged or incorrect?
Contact us promptly with your order number and clear photos. We will review the issue and arrange an appropriate solution.
How can I contact Nolvane?
Email nolvaneclothing@outlook.com. We normally reply within 1–2 business days.