Refund Policy

Last updated: 25 August 2026

30-day return window

You may request a return for an eligible item within 30 days of delivery. This voluntary return window is in addition to any mandatory consumer rights that apply where you live.

To be eligible, an item should be unworn, unused and in its original condition, with tags and original packaging where reasonably possible. Proof of purchase is required.

How to request a return

Before returning anything, email nolvaneclothing@outlook.com with your order number and reason for return. We will provide the correct return address and instructions. Returns sent without prior instructions may be delayed or refused.

UK and EEA cancellation rights

Customers in the United Kingdom and European Economic Area generally have a legal right to cancel most online purchases within 14 days after delivery without giving a reason, subject to statutory exceptions. After notifying us, the goods must normally be returned within the applicable legal period. These rights are not limited by our 30-day return policy.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping unless applicable law requires otherwise. If an item is faulty, damaged on arrival or incorrect, Nolvane will cover reasonable return costs or provide another appropriate remedy.

Refunds

We will notify you after inspecting the return. Approved refunds are issued to the original payment method. Banks and payment providers may need additional time to post the refund. Where required by law, standard outbound delivery charges will also be refunded.

Exceptions

For hygiene and safety reasons, certain opened or used personal items cannot be returned unless faulty. Personalised goods, gift cards and items clearly marked final sale may also be excluded where permitted by law.